About the Role
Fisem Integrated Services is a leading veterinary services provider specializing in veterinary pharmaceutical production, laboratory diagnostic services, livestock equipment sales, and farm consultancy. We are looking for a dynamic and results-driven Customer Care Officer to join our vibrant team in Nigeria. In this role, you will play a crucial part in delivering excellent customer service, maintaining client relationships, and directly supporting our sales objectives.
Key Responsibilities- Initiate outbound calls to customers, follow up on inquiries, and maintain accurate interaction records in the database.
- Handle customer inquiries professionally via phone calls, emails, and various social media platforms.
- Send timely order confirmations and compile detailed customer feedback reports for management review.
- Assist the marketing unit with digital content creation and management of Facebook advertising campaigns.
- Help oversee and manage the company social media accounts to drive engagement and brand awareness.
- Provide active support to the sales team during daily operations and promotional exhibition events.
- Must possess a Bachelor degree or HND in English Language, Linguistics, Mass Communication, or a related field.
- Minimum of one (1) year of proven professional experience in customer care or support services.
- Willingness and flexibility to travel for exhibitions and trade events when required.
- Highly organized with the ability to multitask, work effectively under pressure, and meet strict deadlines.
- Strong interpersonal, written, and verbal communication skills.
- Competitive salary package commensurate with experience.
- Paid annual leave with holiday bonus.
- Comprehensive Health Maintenance Organization (HMO) coverage.