Collections Specialist, SME - Lagos

About the Role

FairMoney is a leading digital financial platform in Nigeria, empowering individuals and businesses with instant access to loans and financial services through our intuitive mobile app. We are currently looking for a results-driven Collections Specialist to join our Merchant Lending team in Lagos. In this role, you will play a crucial part in maintaining our portfolio health by managing delinquent SME accounts and driving loan recovery.

• Engage defaulting merchants and agents via phone, email, and other compliant channels to secure repayments on overdue accounts.
• Maintain accurate daily activity logs detailing call volumes, right-party contacts, and broken or kept promises to pay.
• Verify information regarding overdue arrears and conduct timely follow-up calls to accelerate resolution.
• Negotiate effective, realistic payment plans and settlements to prevent accounts from rolling forward into deeper delinquency.
• Track incoming payments consistently by following up proactively on all pending payment promises.

• University degree in a related discipline from an accredited institution.
• Minimum of 1 year of experience in consumer or merchant loan operations, specifically dealing with delinquent clients.
• Proficiency in Microsoft Excel and data tracking tools.
• High self-motivation, resilience, and exceptional interpersonal skills.
• Excellent verbal and written communication abilities.
• Strong analytical and problem-solving capabilities to handle challenging customer scenarios.

• Comprehensive private health insurance coverage.
• Competitive pension plan participation.
• Continuous professional training and development opportunities.
• Attractive performance-based bonuses.

Skills